Privacy Policy
Effective date: April 6, 2026
Valerie’s Health & Wellness (“we,” “us,” or “our”) is committed to protecting the privacy and security of personal information collected from visitors and clients. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have regarding your information. By using our website, services, or communications, you agree to the terms described below.
Information We Collect
Information you provide directly
Contact information: name, email address, phone number, postal address.
Account and billing information: payment method details, billing address, transaction records.
Health and wellness information: age, gender, medical history, symptoms, medications, lifestyle and fitness details, goals, and other information you provide as part of coaching, classes, or intake forms.
Communications: messages you send to us, feedback, survey responses, and appointment notes.
Marketing preferences and consents.
Information collected automatically
Usage data: pages visited, time spent on pages, clicks, session duration, referring pages, and pathways through the site.
Device and technical data: IP address, browser type and version, operating system, device identifiers, and language settings.
Cookies and similar technologies: cookies, web beacons, and local storage to support site functionality, analytics, and personalization.
Information from third parties
Payment processors, scheduling platforms, analytics providers, and partners that help deliver our services.
Publicly available sources and social media if you interact with us on those platforms.
How We Use Your Information We use personal information to:
Provide, manage, and improve our coaching, yoga classes, workshops, products, and website.
Process payments, manage subscriptions, and fulfill transactions.
Communicate with you about appointments, program details, membership status, billing, and customer support.
Send marketing communications, newsletters, offers, and updates when you have consented to receive them; send transactional messages even if you opt out of marketing.
Personalize and improve your experience by tailoring content, classes, recommendations, and communications.
Perform analytics and internal reporting to understand usage, improve services, and measure effectiveness.
Maintain compliance with legal obligations and enforce our terms of service.
Protect our rights, property, users, and others.
Legal Bases for Processing (for U.S. users and where applicable)
Performance of a contract: to provide services you request (e.g., coaching, classes, appointments).
Consent: where you have provided permission for processing, such as marketing communications.
Legitimate interests: for administrative purposes, fraud prevention, security, and improving our services.
Legal obligations: to comply with applicable laws and regulations.
Sharing and Disclosure We may share personal information with:
Service providers and vendors who perform services on our behalf (payment processors, scheduling and communication tools, analytics providers, email service providers, and hosting providers).
Health providers or other professionals if you consent or request a referral.
Legal and regulatory authorities when required by law or to respond to legal process.
Acquirers or successors in the event of a merger, sale, reorganization, or asset transfer, provided recipients agree to protect your information.
With your consent or at your direction.
Data Sharing
We do not sell personal information for monetary consideration. We do not share sensitive health information with advertisers.
Data Retention We retain personal information for as long as necessary to fulfill the purposes described in this policy, to provide services to you, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the reason for retention.
Data Security We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure; while we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Access and correction: You may request access to or correction of personal information we hold about you.
Deletion: You may request deletion of your personal information, subject to certain exceptions (e.g., information we need to fulfill contracts, comply with legal obligations, or complete transactions).
Opt-out of marketing: You may opt out of receiving promotional communications by following the unsubscribe instructions in the communication or contacting us directly.
Communications preferences: You can update contact and communication preferences by contacting us.
Cookies and tracking: You can manage cookie preferences through your browser settings or through cookie notices on our site. Disabling cookies may affect site functionality.
To exercise these rights, contact us using the contact information in Section 10. We may need to verify your identity before responding to certain requests.